The issue for me was that you can't see the capabilities or lack thereof until you download the software - and as soon as you download the software it voids the 30 day warranty. I tried to cancel within 24 hours and had 4 separate customer services tickets written in less than 7 days and I am begging to cancel and get my $$ back.
This company does not stand behind any 30 day warranty and this is not the company to work with. I was told you could search sms by date by the customer service rep - NOT TRUE. I asked if text messages sent and then deleted before backing up on icloud could be seen - I still have not received an answer.
For me this software is completely useless, customer support has been anything but, and they should be sued for listing a 30 day warranty which is 100% false (assuming you want to see what it does - which voids the warranty). You get your money back if you don't download and activate the software.