Purchased program w/additional cost for tech support.Web site shows program allows for call recording, satisfaction guaranteed.
Downloaded program and learned call recording is not a feature, so the web site is false advertising. Received E mail w/# to call for tech support thanking me for additional purchase. Called and was told to submit my question via on line support. Asked why am I paying for additional support and have to go on line.
They said they'd have someone call me back right away. Never got a call. Had to call again. Since I didn't get the support I needed, and the fact that their web site promotes features that can be utilized, but in fact can't.
I requested a refund and was denied. If you open and download the program, activating it, you are no longer eligible.
Never installed on target phone.Requested cancellation same day of purchase - not satisfied.
More Review Details
|Diversity of Products or Services|
What I liked
What I disliked
- Will not refund purchase
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
You May Also Like
- "I bought a new Nokia C3 and a month later wanted to switch to a different cell phone service provider. Consumer Cellular would not unlock my phone! They said it..."
- "I sit hear and read all these interesting comments and it just baffles me at the way people communicate their feelings. If anyone has ACTUALLY taken the time to..."
- "When I first had exede and when i went over my data allowance, on my slowed speeds (400kbps) I could still do pandora (requires 64kbps min.), magicjack (requires 200kbps min.),..."
- "I'd like to bring to your attention a service and product quality breakdown (both of these). Last week I took my mother-in-law to your store because I happened to be..."
- "I must say I have seen some complicated scams before but this one ranks right up there. Do not do any work with this so called media group called Zillion..."
- "What a rip! Ordered beautiful arrangement from what I thought was a “family owned business”. The arrangement was delivered on time. The service train crashes at this..."
- "I started with 30 boxes of the Tarkett coco berry flooring. I was to be covering approximately 500 square foot, upon opening I noticed a lot of..."
- "I first spoke with chat agent Peter. He gave me the part numbers of the LED headlights that supposedly fit my Subaru. I made the purchase and three..."
- "Not much to say (there 4 pictures taken on the same visit say it all). I have been consistently disappointed in the quality of veggies and produce at the..."