I purchased the product on Dec. 7, 2017, to use on my son's phone.
The software did not work properly on his phone. I had multiple trouble tickets out to ask for help and nothing we did resolved the issue. Because the software failed to work as advertised and per their refund policy - which it appears they changes (see both listed below) - I asked for a refund 6 days after purchase by both calling and emailing as directed. Nobody responds to the emails they just marked them as solved -Its been over two weeks and no refund as been issued.
I've asked to talk to the CSR supervisor and they don't let you talk to them. They won't even you give you their names. All they do is give you canned answers, no matter what I said to them. They say the will call you when their available and want to issue emails for everyhting.
The proiblem is no one responds to the email support tickets they just mark them as solved and then have their nerve to send a survey asking if you're satisfied with the service I was provided.. LOL - This company is a SCAM buyer beware. See refund policy below. Refund Conditions You are required to send your refund request to the Customer Support Desk within 10 days of purchase.
No refund will be issued for any request made after 10 days from the date of purchase. No refund is due if the customer refuses to upgrade the Highster Mobile version in the event of performed upgrade on the target phone. Refund policy for non-subscription based products and sales Within 30 days of purchase please submit your refund request to email@example.com Our Refund Policy is designed to ensure you will be happy with any purchase you make from us.
Within 30 days of purchase, if you are dissatisfied with our software please submit your refund request via email to firstname.lastname@example.org. Submitting your license, Customer or Invoice ID with your request will help to expedite the process.
Product or Service Mentioned: Highster Mobile Monitoring Software.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $70.
Preferred solution: Full refund.
I didn't like: Horrible customer service and product did not work.